Nicat Yaşar Alızadə

IT professional with hands-on experience in technical support, application and system support, IT operations, software testing, system monitoring, troubleshooting, and payment technology. Experienced in system configuration, system stability, operational monitoring, troubleshooting, REST APIs, Python/Django, PostgreSQL, XML-based configurations, and cross-functional technical support. Strong analytical and problem-solving skills with experience in process analysis, task prioritization, stakeholder communication, and cross-functional collaboration.

University of Economics and Human Science (UEHS),

Master 10/2018 – 10/2020 MBA

Economy and International Trade

Poland, Warsaw

Baku Engineering University (BEU),

Bachelor 09/2013 – 07/2018

IT and Systems Engineering

Baku, Azerbaijan

Senior Specialist in Business Support, GoldenPay OJSC 12/2024 – Present | Baku, Azerbaijan

• Provide technical and operational support for business-critical payment systems and related services.

• Provide operational and technical support to senior management and cross-functional teams.

• Analyze operational issues and propose practical solutions to improve team and process outcomes.

• Perform functional testing and system validation to identify issues and support their resolution.

• Contribute to business planning, process analysis, and operational improvement activities.

• Support system configurations, payment operations, and system stability across assigned services.

Business Support Specialist, GoldenPay OJSC 06/2024 – 12/2024 | Baku, Azerbaijan

• Organized and prioritized operational tasks to meet service requirements.

• Investigated operational and customer-related issues and supported their resolution through structured problem solving.

• Supported business processes and cross-functional coordination.

• Supported IT policy implementation, technical troubleshooting, and issue resolution.

IT Specialist, Kassam.az 10/2023 – 06/2024 | Baku,Azerbaijan

• Provided technical support for IT hardware, software, and operational issues.

• Installed, configured, and maintained hardware and software environments.

• Monitored network performance and system reliability.

• Managed operating system installations, updates, and routine maintenance.

Education Mentor, Coders Azerbaijan 07/2023 – 10/2023 | Baku, Azerbaijan

• Developed personalized learning plans based on individual student needs.

• Provided one-to-one technical support and guided users through practical tasks.

• Explained programming and IT concepts and guided learners through practical tasks.

IT Support Specialist, Azerbaijan Railways CJSC 02/2016 – 10/2016 | Baku, Azerbaijan

• Performed system testing, problem analysis, and troubleshooting for IT systems.

• Developed and supported internet/intranet applications.

• Analyzed Windows environments and system architecture.

• Diagnosed and resolved hardware and software issues.

• Provided timely technical support to end users.