Experienced Order Management & O2C Specialist with 5+ years of international background across USA, Poland, UK, EU and Türkiye. I specialize in high‑volume order processing, customer operations, logistics coordination, billing accuracy, and audit compliance.
I have managed 300+ monthly orders, coordinated deliveries with warehouses and carriers, resolved returns and complaints, and ensured 95%+ on‑time delivery performance. My experience includes working with SAP SD/MM, EDI, e‑invoice platforms, CRM systems, and advanced Excel reporting.
I am known for accuracy, responsibility, fast problem‑solving, and strong communication skills. I work effectively with cross‑functional teams, support automation initiatives, and improve operational KPIs. I adapt quickly, manage workload under pressure, and maintain high customer satisfaction.
Fluent in Azerbaijani, Russian, Turkish, English and Polish (B1 certified).
I am looking for a role where I can contribute to efficient order flow, customer operations, and continuous process improvement.
Master of International Business Management
WSB Academy
Dabrowa Gornicza, Poland
2019-2021
Bachelor of Accounting and Audit
Azerbaijan State University of Economics
Baku, Azerbaijan
2014-2018
Supply Chain Operations Specialist (O2C)
Brown-Forman
May 2025 - Present
Warsaw, Poland ,
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Managed ~300 customer orders monthly in SAP ERP with high accuracy and full SLA compliance.
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Acted as liaison between logistics providers, warehouses, and internal teams, supporting >95% on-time delivery.
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Oversaw electronic invoicing and waybill submissions via national platforms, ensuring compliance with UK and EU regulations.
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Resolved customer issues (returns, pricing, delivery) within 24–48 hours, contributing to improved satisfaction.
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Audited large volumes of invoices monthly to identify billing discrepancies and support accurate forecasting.
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Collaborated cross-functionally to streamline workflows and reduce order cycle time.
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Supported automation initiatives that reduced manual workload and improved reporting visibility.
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Mentored team members and contributed to onboarding and process knowledge-sharing.
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Key achievement: Enabled continuous improvement in O2C reporting accuracy and reduced manual intervention.
Customer Service Specialist
Abbott
October 2022 - March 2025
Warsaw, Poland ,
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Handled ~200 monthly customer orders from government and private sector clients with accurate ERP entry and timely processing.
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Managed Türkiye State Purchasing Office (DMO) orders in line with procurement protocols and deadlines.
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Processed e-invoices and waybills via national platforms, maintaining full tax compliance.
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Resolved ~15–20 customer complaints monthly, issuing credit notes and improving service quality.
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Coordinated with warehouses and couriers to ensure timely dispatch and resolution of urgent shipments.
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Monitored returns and backorders to reduce delays and maintain service levels.
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Submitted regulatory documentation to government systems, supporting audit readiness.
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Key achievement: Maintained 100% compliance across all audits through proactive documentation and stakeholder coordination.
Billing Specialist
Alpha Medical Transportation Inc
September 2017 - October 2022
Chicago IL, USA ,
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Submitted ~50 reimbursement requests weekly to MTM and Modivcare in compliance with payer guidelines.
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Processed 200+ insurance claims monthly and followed up on outstanding payments to reduce delays.
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Posted patient and insurance payments within 24–48 hours to support revenue recognition.
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Managed private pay collections for denied or canceled insurance cases.
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Resolved billing discrepancies for patients and insurers, improving claim resolution efficiency.
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Guided patients and families through CareCredit and financial aid applications to improve access to care.
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Maintained audit-ready documentation of billing records and payment issues.
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Key achievement: Reduced average payment delays by streamlining claim submission and follow-up processes.
Order Management · O2C · Customer Service · Operations · Logistics Coordination · SAP SD/MM · EDI · Billing & Invoicing · Returns & Complaints · Audit Readiness · KPI Tracking · Process Improvement · Cross‑functional Collaboration · Excel Advanced · Problem Solving · Communication Skills · Time Management